Staff Position Details
Assistant Registration Customer Service Manager
The Assistant Registration Customer Service Manager is responsible for advising and assisting the Registration Customer Service Manager in his/her responsibilities, as well as taking over when the Customer Service Manager is unavailable. Responsibilities include overseeing the customer service email and ensuring that the Registration FAQs and Policies are up to date on the website.
Like the Customer Service staff, the Customer Service Manager is also responsible for answering emailed questions from the public about Anime Boston registration, whether in general (rates, policies, etc.) or specific (e.g. determining a person's registration and payment status). Turnaround time on answering questions should be kept to a couple of days at most.
The Anime Boston website has extensive FAQ's and other information; and the pre-registration system will allow attendees significant ability to check their own status. The availability of this existing information should greatly assist in this job.
As with all Registration staff, the Assistant Registration Customer Service Manager must assist with the operations of the Division, specifically:
- Taking registration information and payment at-con
- Taking registration information and payment at pre-registration events around the Boston area and at other conventions, as able. (Being able to make one or two events, for a few hours, is sufficient.)
- Checking ID and issuing badges to preregistered attendees at the convention.
As Registration Customer Service staff has access to confidential attendee records and responsibility for payments, an applicant's references and experience must recommend this trust. Experience in dealing with the public and customers, as well as patience in answering questions, are required.
All staff members are also required to adhere to the Staff Guidelines.